Anchored Recruiting & HR Solutions Ltd.

Full-Time Permanent

Weekdays

Description

Now Hiring: Front Office Manager – Join the Growing Team at Island Eyecare!

Employer: Island Eyecare Limited

Title: Front Office Manager

Position: Permanent Full Time (35 - 40hrs/week)

Hours of Work: Monday/Tuesday/Thursday/Friday, 8:00AM – 5:00PM; Wednesday, 8:00AM - 7:00PM

Job Location: In-office at 117 Welton Street, Sydney, NS

Proposed Start Date: As soon as possible

Compensation Package: Annual salary range of $52,000 - $58,000 (based on commensurate experience and qualifications), comprehensive cost-shared benefits package, paid vacation, paid sick time, paid holidays, paid employee training and professional development opportunities, complimentary personal vision care, discounts on family eyewear and exams, and more!

Application Closing Date: November 14th, 2025 @ 11:59PM, or until the position has been filled.

Anchored Recruiting is proud to partner with Island Eyecare, a respected, locally owned optometry clinic in Sydney, Nova Scotia, to find a Front Office Manager to join their collaborative and forward-thinking team. This is a workplace where Growth, Quality, Commitment to Excellence, and Heart are not just values - they’re practiced every day in how patients are treated and how the team works together.

As the Front Office Manager, you’ll play a critical role in driving operational excellence and patient quality assurance within the optical clinic. Reporting to the Clinic Manager, the Front Office Manager will lead the front office team to ensure superior service, manage clinic scheduling efficiently, and serve as the key administrator for process improvement, inventory, and essential facility support. You’ll work with a dedicated team that’s passionate about improving lives through vision and eager to help you grow both professionally and personally.

Key Responsibilities:

• Lead, mentor, and manage the front desk team to foster a collaborative and patient-focused environment.
• Conduct new-hire training to ensure staff proficiency in clinic protocols, standard operating procedures (SOPs), and service standards.
• Serve as the primary administrator for the RevEHR electronic health record system, managing user access and optimizing system efficiency.  
• Act as the RevEHR schedule liaison, meticulously reviewing and optimizing doctor and staff schedules to maximize patient flow and prevent conflicts.
• Develop and implement process improvements for front-office and clinical operations to enhance efficiency and improve the overall patient experience.
• Manage the team’s operational scheduling and timekeeping to ensure adequate coverage.
• Oversee patient care quality assurance, monitoring front-office interactions, and follow-up processes.
• Manage inventory of therapeutics and clinical products, including monitoring stock levels and liaising with sales representatives.
• Act as the clinic’s main contact for building and grounds maintenance, coordinating with external vendors.
• Serve as the primary IT liaison and technical support contact, troubleshooting common equipment and software issues to minimize downtime.
• Perform other duties as assigned.

Qualifications:

• A diploma or certificate from a recognized office administration program, and/or similar commensurate experience is required.
• A minimum of five (5) years’ previous office administration experience, preferably within optometry, medical/clinical, pharmaceutical, physiotherapy, veterinary, or a service industry setting, is required.
• A minimum of three (3) years’ proven leadership experience is required.
• Experience working in an optometry clinic is considered an asset.
• Experience using electronic medical records or similar clinical software systems such as RevEHR, is considered an asset.
• Exceptional leadership and team-building skills, with the ability to motivate, train, and manage front office staff.
• Exemplary customer service skills (high degree of diplomacy, tact, discretion, and good judgement), and ability to handle confidential information.
• Strong organizational and time-management skills, with a capacity to handle multiple priorities and meet deadlines in a fast-paced environment.
• High degree of accountability, attention to detail, integrity, consistency, and follow-through.
• Fast and adaptable learner who thrives in a fast-paced, forward-thinking clinic.
• Tech-savvy with a strong working knowledge of Google Drive and Google Docs, and excellent problem-solving skills when troubleshooting technology.
• Able to provide a clear criminal record check and follow all health and safety protocols.

Click the Apply button to submit your application. Applications are reviewed on a rolling basis every two weeks until the position is filled.

Please note that this position is open to Canadian Citizens or Permanent Residents only.

Island Eyecare is an equal opportunity employer committed to building an inclusive team. We welcome applications from all backgrounds, identities, and abilities. While we appreciate all applicants, only those selected for an interview will be contacted.

All information collected will be shared with our client, Island Eyecare Limited. By submitting this application, Anchored Recruiting & HR Solutions LTD. will be adding you to our Talent pool database. You may be contacted when future job opportunities arise. Please note that this position is open to Canadian Citizens or Permanent Residents only.

Location Information

Community

Sydney

County

—

Province

Nova Scotia

Country

Canada

Opportunity Information

Employer

Anchored Recruiting & HR Solutions Ltd.

NOC Code

—

Experience Required

Yes

Available Openings

1

Pay Type

Salary

Pay Period

To be Determined

Remuneration Per Pay Period

Estimated Weekly Hours

—

Start Date

—

End Date

—

Language

—

Posted on

October 24th 2025

Expires

November 14th 2025